Shipping & Returns
Track Your Order
Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). You can track your order and review your order details on the thecraftsupply.com My Account page. Shipping rates are calculated automatically at the checkout, based on item’s weight, dimensions, destination zip code and other characteristics. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date.
Estimate Shipping Cost
Shipping rates are calculated automatically at the checkout process, based on item’s weight, dimensions, destination, zip code and other characteristics.
Expedited Orders
Orders placed for in-stock items with expedited shipping are processed and shipped the same business day if placed before 12.00 pm EST. Orders placed after noon EST will be shipped the following business day. Orders placed on Saturday, Sunday and holidays will be processed the next business day.
Freight Shipments
Orders over 150 lbs. are usually shipped via freight carrier. When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery.
International Orders
Currently we do not ship to locations outside of the United States.
Inventory and Lead Times
Inventory and lead time messages are updated daily. If your order contains both in stock and out of stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.
30 Day Return Policy
You may return products within 30 days of delivery for a refund. The item must in original packaging, unused and undamaged condition. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. You will be responsible for the return shipping cost. Once the item is received at our warehouse, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Handling Charges for Returns
Buyer is subject to a handling charge of no less than twenty dollars ($20.00) and no more than twenty percent (20%) of the sales price of the returned goods. Defective goods returned by Buyer to Seller, as verified by inspection, are not subject to a return handling charge.
Cancelled Orders
An order that has shipped cannot be cancelled.
Damaged Products
Seller is not liable for any damages to goods sustained during shipment. Buyer is responsible for filing any damage claims with freight carriers and is subject to the rules of the freight carriers regarding the timing and processing of claims. IN NO EVENT WILL SELLER BE LIABLE TO BUYER FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION, OR LIABILITIES TO THIRD PARTIES, ARISING FROM ANY SOURCE, REGARDLESS OF THE NATURE OF THE CLAIM, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE
Freight Packages — Please Inspect Upon Delivery
Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact an thecraftsupply.com customer service representative immediately with a description of the damage. We will contact the freight company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received.
Ordered the Wrong Products
If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. You can also call or email our Customer Service to set up the return for you. The products must be returned in new and unused condition in the original packaging.
